Please take a look at the information below, if you do not find your question answered you can reach out to us at firstname.lastname@example.org.
- How do I purchase an artwork?
On each artwork page you will see an 'add to cart' button, simply click this button and indicate the specific number of prints you would like to purchase, where applicable. The site will automatically direct you through the payment process, please be sure to fill out all information accurately for correct shipping calculations. Payment is due immediately via credit card or PayPal.
Please note that all prices listed on the website are for unframed works of art, unless otherwise specified.
- What payment types do you accept?
All major credit cards including Visa, Mastercard, Amex, and Discover, as well as PayPal.
- What taxes am I being charged?
HST is applied to all artworks sold in Ontario at a rate of 13%, consisting of a 5% federal portion and an 8% provincial portion. Please note that taxes associated with import into countries outside Canada are the responsibility of the purchaser at the predesignated rate as determined by the import country.
- Do you do commissions?
Many of our artists do take on commission work. Please reach out and we would be happy to share more about the process and their availability.
- When will my shipment arrive?
Once your payment has been received, we will send you an email containing proof of payment and will begin preparing your artwork for shipment. Please note that editions are printed on demand, and have an average production time of 7-10 business days. Once produced, you will receive an email notification once your artwork(s) have been mailed.
Shipping in Canada may take up to two weeks, while international orders typically take four weeks to arrive.
N.B. Ninth Editions is not responsible for shipping delays outside our control.
- How are artworks packaged?
Limited edition prints are rolled in a protective layer of glassine and shipped in a triangular tube sized to accommodate the print. Original works are packaged flat to protect any media applied to the substrate. Please note that in certain cases original works on paper, that are deemed safe to do so, may ship rolled.
- What if my work arrives damaged?
If your artwork has been damaged during transit please contact us immediately at email@example.com with your order number. It is important to us that we do everything in our power to identify and ameliorate the issue as soon as possible.
- Do you accept returns?
We are dedicated to providing our collectors with accurate descriptions and visuals of the artwork featured on our site. However, if you are unhappy with your artwork you have 14 days to return it to us for a full refund. Please note that the work must be returned in its original condition and in its original packaging.
- What is a limited edition print?
A limited edition print is an artwork produced as a multiple in a predetermined quantity. All editions offered through Ninth Editions are exclusive to our platform and are not available for purchase elsewhere. Each edition on the website is limited to the number specified in the artwork description. For example, if an artwork is listed as being part of an edition of 5 it will be 1 of 5 total artworks produced at that scale, on that substrate, etc. and once it is sold out the artist will not reissue the same design at the same scale. Each edition we offer is printed and numbered to order. The number written on the back of your print (ie. 3/5) indicates its position in the run.
- What kind of paper do you use for limited edition prints?
We work closely with our artists to select the paper that will best serve their vision for the artwork. Paper details are listed in each limited edition print description. For additional information on the substrates we use, please see our printer Smokestack Studio’s website.
- What is a Giclée Print?
Giclée is a French term meaning “to spray”, referring to how an inkjet printer produces works. Our print partner, Smokestack, uses the highest grade archival pigment inks so that your print is truly archival and with proper care should last up to 200-400 years.
- What is an original/unique piece?
If an artwork is listed as an Original Artwork or a Unique, it indicates that only one of these artworks exists. Visually, you will notice the application of whichever medium the artist is working in on the surface of the paper.
- Why do you recommend framing with UV protective glass?
Prolonged exposure to UV rays is harmful to arworks and can result in light damage. This can include fading and/or discolouration of artworks, photographs, and works on paper. UV protected glass will block 98% of UV rays to protect your artwork from harmful ultraviolet light, preserving the integrity of your artwork over time.
Ninth Editions gift cards are available in $50 denominations from $50 - $500. If you would like a custom amount please reach out to firstname.lastname@example.org. Our gift cards have no expiration date and can be received electronically or by mail.
- I'm an artist, how can I work with you?
If you are an artist and looking to connect we’d love to hear from you! Simply send us an email to email@example.com with the title ‘Artist Introduction’. Please be sure to include a PDF portfolio or link to your website/Instagram, as well as a short statement about your practice.
Please note, due to the high volume of submissions we are not able to respond to every request. You will receive an email should we see a match for future collaboration.
Ninth Editions is committed to respecting your privacy and will not share your details with any third parties. If you are on our mailing list, we will be in touch with periodic updates, but if you would prefer not to receive these updates you can always remove yourself from our list by clicking 'unsubscribe' at the bottom of our newsletters.